全球金融科技报告2017(英文 48 页)

World FinTech Report 2017

Table of contents

Preface:

FinTech — Hype or Disruption?

8 | Executive Summary 

Rise of the FinTech Movement

11 | Perfect Storm Enabling the Emergence of FinTech

12 | FinTechs Gaining Traction, If Not Market Share

14 | Traditional Firms Still Hold Some Competitive Advantages

FinTechs, Traditional Firms, Must Improve on Delivering

 Positive Moments of Truth to Customers

17 | Customer Experience Levels Low, but Mobile

Likely Poised to Follow Path of Computer Adoption

17 | Gen Y, Tech-Savvy Embrace Mobile

18 | Moments-of-Truth Interactions Fall Short

20 | Gen Y and Tech-Savvy Customers Key to Driving Profitable Customer Behavior

In Face of FinTechs, Traditional Firms Struggling to Apply Innovation

23 | Eventual Impact of FinTechs on

Traditional Firms Remains Unclear

23 | Executives Believe FinTechs Excel in

Delivering Better Customer Experience

24 | Traditional Firms Increasingly View FinTechs As Partners

25 | Progress on Innovation Slow at Traditional

Firms, Despite High Confidence

26 | Results in Innovation Not Yet Measuring to Effort

28 | Risk-Averse Cultures Squash Innovation

Blockchain Finds Numerous Applications in Financial Services Industry 30

Inculcating Innovation Requires Methodical Approach

33 | Spreading Innovation Step by Step

35 | Culture Change Begins at the Top

36 | Disruptive Forces Loom for Traditional Firms

38 | Closing Thoughts from Our Executive Steering Committee

41 | Journey Continues for Traditional Firms

Methodology

44 | About Us

46 | Acknowledgements

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